The Scary Part

Hello Everyone: After a good work day this last Wednesday, it was right back dread on Thursday, especially Friday. The reason, the supervisor announced we were going to start doing live calls this week. I had to confess to the group that my biggest fear is that I'll end up being the tracer that shames the case. I know it's wrong and mean but after spending so much time dealing with mum, I don't have any empathy or compassion left. I'm happy I finally have a job, especially one I can do from home, and I don't want to do anything to ruin it. At the same time, the thought of dealing with an actual human scares me. I think what scares me the most is the spectre of turning on case and blaming the person for their illness. Either that or telling a case who's giving me push back "look you do what you but don't come crying to me when you get sick." I wonder why I took this job all the time. I don't mind admitting it was for the paycheck. I don't have a problem doing the work I get paid to do, it's just summing up the compassion and empathy is the hard part for me. I can't even fake it. It's like the mum experience drained me of any feeling towards another person, with the exception of a select few. The supervisor assured me that I'll start off with easier calls, not thrown to the wolves. We'll see about that. Anyway, given the ongoing technical and other issues doing live calls this week may not be a sure thing.